Terms of Service

Last updated: 9 October 2026

1. Agreement

These terms are between you and Nextechalign Systems Private Limited ("NexTechAlign Systems", "we"), CIN U62099KL2023PTC083269, GSTIN 32AAJCN1045J1ZN. By using nextechalign.com, buying our services, or using the NTAS platform, you agree to them. If you use our services for a business, you confirm you can bind that business. Signed quotes, project contracts and AMC agreements take priority over these terms where they differ.

2. Our services

We provide IT solutions (networking, CCTV, servers, IP telephony, cybersecurity, automation, software and support) under quotes or contracts, and NTAS, a subscription software platform for business messaging on WhatsApp (campaigns, templates, shared inbox, chatbot).

3. NTAS accounts

You must give accurate details, keep login credentials secret, and tell us at once about any unauthorised use. You are responsible for everything done through your account and your staff's logins.

4. WhatsApp and Meta

NTAS uses the official WhatsApp Business Platform operated by Meta. To use NTAS you must:

NTAS is not affiliated with, endorsed by or sponsored by Meta or WhatsApp.

5. Your responsibilities for messages

You will message only people who have given you permission (opt-in); honour opt-out requests; not send spam, misleading, illegal, hateful, adult, gambling or other content prohibited by law or Meta's policies; and comply with the Digital Personal Data Protection Act, 2023 as the Data Fiduciary for your customers' data. You are responsible for the content you send and the contact lists you upload.

6. Fees and payment

Subscription fees are charged in advance per month or year for the plan you choose, plus GST. Setup and service fees are as quoted. Invoices are due within 7 days. If payment is overdue by 15 days, we may suspend the service until paid. Prices may change with 30 days' notice; changes apply from your next billing period.

7. Free trial

Trials, if offered, are free of NTAS fees for the stated period. Meta's message charges still apply during a trial.

8. Suspension

We may suspend or terminate access immediately if you breach these terms or Meta's policies, if your use risks harm to us, other clients or WhatsApp users, or if required by law or by Meta.

9. Data

Our Privacy Policy explains how we handle personal data. For NTAS, we process your customers' data only on your instructions. You can request an export of your data at any time during the subscription and within 30 days after it ends; after that it is deleted.

10. Availability

We aim for NTAS to be available at all times but do not guarantee uninterrupted service. Planned maintenance will be announced where possible. Message delivery depends on Meta and on recipients' devices.

11. Intellectual property

NTAS, our website and materials belong to NexTechAlign Systems. You get a non-exclusive, non-transferable right to use NTAS during your subscription. You own your content and data.

12. Liability

Services are provided "as is" to the extent permitted by law. We are not liable for indirect or consequential losses, lost profits or business, or for Meta's actions. Our total liability for any claim is limited to the fees you paid us in the 3 months before the claim.

13. Cancellation

See our Refund and Cancellation Policy.

14. Changes

We may update these terms; the date above shows the current version. Continued use after changes means you accept them.

15. Governing law

These terms are governed by the laws of India. Courts in Ernakulam, Kerala have exclusive jurisdiction.

16. Contact

info@nextechalign.com · +91 99466 62984 · Building No. 60/49e, 3rd Floor, JC Chambers, Panampilly Nagar, Ernakulam, Kerala 682036, India

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