Refund and Cancellation Policy

Last updated: 9 October 2026

NTAS subscriptions

Free trial: no NTAS fee is charged during the trial. Meta's WhatsApp message charges during the trial are billed by Meta and are not refundable by us.
Cancelling: cancel any time by emailing billing@nextechalign.com. Monthly plans stop at the end of the current paid month; you keep access until then. We do not refund part-months.
Annual plans: cancel within 14 days of payment for a full refund. After 14 days, the plan runs until the end of the paid year and is not refunded.
Setup fee: fully refundable if you cancel before the onboarding session takes place; not refundable after onboarding is done.
Meta charges: WhatsApp message charges are billed to you directly by Meta. We cannot refund them; contact Meta for billing questions about them.

Advance payments for projects are refundable, less costs already incurred (materials ordered, work done), if you cancel before installation starts.
Hardware is covered by the manufacturer's warranty. Faulty items reported within 7 days of delivery are replaced or repaired.
AMC and support contracts follow the cancellation terms in the signed contract.

Approved refunds go back to the original payment method within 7–10 working days.